We are committed to taking reasonable steps toward protecting your privacy online and to managing your information responsibly. If you have questions about the way we manage your information, you may contact us at the link, phone number, or mailing address listed below.
Why We Collect Information:
We collect personal information because it helps us deliver products and services, and helps us market our products and services. For example, if you sign up for a conference, we need to have information such as your billing address, age, product choice, delivery information, and payment processing information. In addition, your personal information helps us communicate to you our latest conferences, special offers, and information and events about which you might like to hear. We also collect your personal information to help us design and deliver our website, to deliver targeted e-mail or direct mail communications to you, or to otherwise contact (such as by phone).
What Information We Collect:
On-Line, Mail, and Phone Orders or Registration:
When you visit www.exlpharma.com and you register for a conference, download a whitepaper or conference materials, join a mailing list, or otherwise provide your personal information to us we collect the information necessary to complete your order, such as your name, e-mail address, shipping address, payment information (including credit card number and/or debit card number and PIN) and billing address. Please refer to the section entitled "Security" (below) for more information about credit and debit card information and how that is handled. You may also choose to provide us with other information about yourself. If you make orders, register for events, or create an account, (whether on-line or by phone or mail) we will collect information about your purchases and payment methods.
We do not automatically collect your home address, email address, telephone number, and product preferences unless you voluntarily input this information, such as during a registration or ordering process, or when you submit questions or comments, request information, or participate in surveys, promotions or other activities.
Even if you do not submit personal information through the website, we gather navigational information about where visitors go on the website and information about the technical efficiencies of our website and services (i.e., time to connect to the website, time to download pages, etc.). This information allows us to see which areas of our website are most visited and helps us better understand the user experience. This helps us improve the quality of the website by recognizing and delivering more of the features, areas, and services our visitors prefer. In this process of gathering information, we may collect personally identifiable and non-personally identifiable information (for example, domain type, browser type and version, service provider and IP address, referring/exit pages, operating system, date/time stamp, and click-stream data). We may also create and use electronic records to compile statistics about how our visitors interact with our website.
How We Collect Information:
We collect information in three primary ways:
1. You Give Us Information: We collect information from you when you purchase a service from us or when you interact with us about a product or service we offer or provide. For example, you provide us with your personal information when you register for and/or attend a conference, or download a whitepaper or other materials we might provide. We might also ask you for feedback about conferences or other goods or services we might provide.
Widgets and Server Logs:
A "widget" is generally an application that can be embedded in a web page. Widgets can provide real-time information to the page. Widgets are often provided by third-parties and we may provide widgets on our website. Widgets may enable the third-parties that provide them to collect data about users visiting this website. We may also obtain information shared with us through the providers of these widgets.
A web "server log" is a record of activity created by a computer that delivers certain web pages to your browser. Certain activities that you perform on our website may record information in server logs, such as if you enter a search term into a search box located on the site. The server log may record the search term, or the link you clicked on to bring you to website. The server log may also record information about your browser, such as your IP address and the cookies set on your browser.
Search Queries on Our Website:
We may provide you with options to search for information on our site. If you enter information in a search query box, we may store that information and we may aggregate that information with other information we may have about the browser and/or IP address from which the search query originated.
How We Use the Information We Collect:
We use the information we collect in a variety of ways. Generally, using all of the above mentioned, and similar type tools, we may collect, aggregate, and use information from or about you such as data about the type of browser and operating system used, which web pages you view, the time and duration of your visits to our site, the search queries you may use on this site, whether you clicked on any items on the site, whether you have clicked on any links in any e-mails sent from us, or third-parties on our behalf, whether you have chosen to opt-out of certain services or information sharing, and whether you have viewed or ordered certain products or services.
We use commercially available third-party software and services to store and process your information, such as on-line customer relationship management platforms, and on-line marketing relationship software and services. We will share your information with these service providers. We have agreements in place with these providers which place certain restrictions upon their ability to use your information in other ways except for our benefit in providing our services to you.
We may also sell, rent, trade and otherwise share your personal information with other unaffiliated entities which may not provide services to us, and with whom we may not have any contractual agreements seeking to prevent further use, processing, or distribution of your personal information such as marketing, promotional, advertising and analytics providers who may utilize your information that we provide to them in numerous ways, some, or all, of which we may not manage or control. For example, we might sell or rent your personal information to companies that may be interested in finding out whether you may be interested in receiving solicitations concerning their products or services, or those of their customers.
We may also use your personally identifiable information to contact you in ways other than e-mail or regular mail, such as via telephone contact.
Your Choices about the Information We Collect
If you do not consent to the way in which we may use your personal information, please do not submit any personal information to us. If you do not wish to receive e-mails about special offers and other promotions from us click the unsubscribe link located in our e-mails. If you do not wish to receive other marketing materials by regular mail from us please contact us at 555 8th Ave, Suite 310, New York, NY 10018.
Privacy of Children Who Visit the Web Site
We recognize the importance of children’s safety and privacy. Our website and our business services are not designed to attract children, and are not intended for use by any children under the age of 13. We do not request, or knowingly collect, any personally identifiable information from children under the age of 13. If we become aware that any information has been shared with us from a person under 13, we will take all appropriate action required under any applicable laws.
Your California Privacy Rights
We collect various types of personal information about you during the course of your relationship with us as a customer. Under California law, if you are a resident of California, you may make a written request to us about how we have shared your information with third parties for their direct marketing purposes. In response to your written request, we are allowed to provide you with a notice describing the cost-free means to opt-out of our sharing your information with third parties with whom we do not share the same brand name, if the third party will use such information for its direct marketing purposes.
If you would like to exercise your rights under California law, please send your written request to the e-mail address or postal address below. Please include your postal address in your request. Within thirty (30) days of receiving your written request, we will provide you with a Third Party Direct Marketing Opt-Out Form so you may request that your personal information not be disclosed to third parties for their direct marketing purposes.
555 8th Ave, Suite 310
New York, NY 10018
Visitors to the Website Outside of the United States
If you are visiting our website, contacting us, or attending one of our conferences from, or in, a location outside of the U.S., your connection will be through, and to, servers located in the U.S. All information you receive from the website will be created on servers located in the U.S., and all information you provide will be maintained on servers, systems and physical locations located within the U.S. The data protection laws in the United States and other countries might not be as stringent as those in your country. By using this website and/or submitting information to us, you specifically consent to the transfer of your information to the United States to the facilities and servers we use, and to those with whom we may share your information.
Updating Personal Information
We prefer to keep your personal information accurate and up-to-date. If you would like to change your contact information, please click here.
For your convenience, the website may contain links to other websites. We are not responsible for the privacy practices, advertising, products, or the content of such other websites. None of the links should be deemed to imply that we endorse or have any affiliation with the links.
We believe in attempting to provide a safe and secure experience for all of our online visitors, and for storing information we otherwise obtain from you. To that end, we have implemented security measures to protect the information collected from you. We maintain reasonable physical and electronic safeguards designed to limit unauthorized access to your personally identifiable information, and to protect you against the criminal misuse of that information.
We use third-party service providers to process your credit card data and manage event registration for on-line registration, and otherwise when you submit it to us. We understand from these providers that these third-party providers use data encryption technology when transferring and receiving your personal information, and otherwise take steps to attempt to secure your personal information. For example, should you wish to register for one of our conferences through our website, you may register by phone or through a registration process that takes you off of our servers and onto our third-party service provider’s site(s). A solid key icon or a locked padlock icon at the lower portion of your web browser window confirms that the third-party’s site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. You can also confirm your data is being encrypted by looking at the URL line of your browser (the place where you type website addresses). When accessing a secure server, the site address will change from "http" to "https". You should see these references when you try to register on-line. If you are interested in our service provider’s privacy policies and security, please click on the appropriate icon to review their website(s) when the ordering box opens.
While we use certain security measures to protect your information, and we have no reason to believe that our third-party processes do not use the security measure they describe to us, please note that no data transmitted over the Internet or stored and utilized for business purposes can be guaranteed to be completely secure. No security measures are perfect or impenetrable. We cannot guarantee that only authorized persons will view your information. We cannot ensure that information you share on the website will not become publicly available. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services, and using up to date antivirus software.
Questions / Changes in Policy